Hizmet Sağlayıcı: YemekChat, WhatsApp ve ilgili web/mobil arayüzleri üzerinden kullanıcılar ile restoranlar arasında aracı hizmet sağlayan bir platformdur.
Kullanıcı: YemekChat platformu üzerinden yemek siparişi veren gerçek kişidir.
Sözleşmenin Konusu: İşbu sözleşme, YemekChat’in sunduğu aracılık hizmetlerinden kullanıcıların yararlanma şartlarını, tarafların hak ve yükümlülüklerini düzenler. YemekChat, kullanıcıların sipariş taleplerini restoranlarla eşleştirerek teslim sürecini kolaylaştırır. Restoranlar (Üye İşyerleri) platformda listelenen bağımsız satıcılardır ve sipariş ile teslimat süreçleri doğrudan kullanıcı ile restoran arasında gerçekleşir. YemekChat’in rolü yalnızca aracı olmaktır.
Aracılık Hizmeti: YemekChat, 6563 sayılı Elektronik Ticaretin Düzenlenmesi Hakkında Kanun uyarınca “Aracı Hizmet Sağlayıcı” olarak faaliyet gösterir. Platformda listelenen restoranlar ile kullanıcı arasında kurulan her sipariş işleminde alım-satım ilişkisi doğrudan kullanıcı ile ilgili restoran arasında gerçekleşir.
Mesafeli Satış Sözleşmesi: YemekChat üzerinden verilen her siparişte, kullanıcı siparişi onayladığında ilgili restoran ile bir mesafeli satış sözleşmesi kurulmuş sayılır. YemekChat bu sözleşmenin tarafı değildir.
Komisyon Ücreti: YemekChat, sunduğu aracılık hizmeti karşılığında restoranlardan komisyon alır. Bu komisyon bedeli kullanıcıdan tahsil edilmez ve kullanıcı fiyatlarına yansıtılmaz.
Sipariş Onayı: Kullanıcı, oluşturduğu siparişi onayladığında verdiği isim, telefon, adres gibi iletişim bilgilerinin doğru olduğunu kabul eder. Yanlış veya eksik bilgi girilmesinden kaynaklanan teslimat aksaklıklarından YemekChat sorumlu tutulamaz.
Hazırlık ve Teslimat: YemekChat’in kendi kurye ağı yoktur. Siparişin hazırlanması, paketlenmesi ve teslimatı tamamen restoranın sorumluluğundadır.
Sorumluluk Reddi: Teslimat sırasında oluşabilecek gecikme, eksik ya da hatalı ürün teslimi veya hiç teslim edilmeme hallerinde YemekChat sorumlu değildir.
Ödeme Yöntemleri: Kullanıcı, sipariş bedelini teslimat sırasında nakit veya banka/kredi kartı ile ödeyebilir. İsteğe bağlı olarak online ödeme gerçekleştirilebilir.
Cayma Hakkı ve İptal: 6502 sayılı Kanun uyarınca çabuk bozulan gıda ürünleri kapsamında kullanıcıların cayma hakkı yoktur. Onaylanan siparişler restoranda hazırlanma aşamasına geçtikten sonra iptal edilemez.
Kullanıcı, YemekChat’in sadece bir aracı hizmet sağlayıcı olduğunu kabul eder. İşbu sözleşme Türk hukukuna tabidir. Uyuşmazlıklarda Tüketici Hakem Heyeti veya Tüketici Mahkemesi yetkilidir.
Veri Sorumlusu: YemekChat (Aracı Hizmet Sağlayıcı) kişisel verilerin korunmasından ve işlenmesinden sorumludur.
Toplanan Veriler: İsim, soyisim, telefon numarası, teslimat adresi, sipariş detayları ve şikayetler.
Finansal Bilgiler: Kredi kartı bilgileri YemekChat sunucularında saklanmaz; online ödemeler doğrudan BDDK lisanslı altyapılar üzerinden gerçekleştirilir.
Kişisel verileriniz; Sözleşmenin İfası (Madde 5/2-c), Hukuki Yükümlülük (Madde 5/2-ç) ve Meşru Menfaat (Madde 5/2-f) kapsamında açık rıza aranmaksızın işlenmektedir. Verileriniz pazarlama veya reklam amaçlı üçüncü taraflarla paylaşılmaz.
YemekChat, verilerinizi yalnızca siparişin hazırlanması ve teslimi için ilgili Restoranlar, ödeme güvenliği için Ödeme Kuruluşları ve kanunen gerekli hallerde Resmi Merciler ile paylaşabilir.
YemekChat, verilerinizin güvenliğini sağlamak amacıyla makul teknik tedbirleri uygular. İşlem kayıtları yasal mevzuatta öngörülen süreler boyunca saklanır, ardından anonim hale getirilir veya güvenli şekilde silinir.
KVKK’nın 11. maddesi uyarınca veri sahibi olarak; verilerinizin işlenip işlenmediğini öğrenme, işlenme amacını bilme, yanlış ise düzeltilmesini ve KVKK madde 7 uyarınca silinmesini talep etme haklarına sahipsiniz.
Last updated: February 28, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to yemekchat, the software program provided by the Company.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to yemekchat, kızılırmak mahallesi 1450 sok no 16 iç kapı no 22..
Country refers to: Turkey
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual.
We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers, and general information about other goods, services and events which We offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your Personal Data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your Personal Data in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data. Unless otherwise stated, the retention periods below are maximum periods ("up to") and We may delete or anonymize data sooner when it is no longer needed for the relevant purpose. We apply different retention periods to different categories of Personal Data based on the purpose of processing and legal obligations:
Account Information
Customer Support Data
Usage Data
Application usage statistics: up to 24 months to understand feature adoption and service improvements.
Server logs (IP addresses, access times): up to 24 months for security monitoring and troubleshooting purposes.
Usage Data is retained in accordance with the retention periods described above, and may be retained longer only where necessary for security, fraud prevention, or legal compliance.
We may retain Personal Data beyond the periods stated above for different reasons:
You may request information about how long We will retain Your Personal Data by contacting Us.
When retention periods expire, We securely delete or anonymize Personal Data according to the following procedures:
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.
Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards and supplementary measures where appropriate. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any Personal Data that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
We may use third-party Service Providers to maintain and improve our Service.
Google Places
Google Places is a service that returns information about places using HTTP requests. It is operated by Google
Google Places service may collect information from You and from Your Device for security purposes.
The information gathered by Google Places is held in accordance with the Privacy Policy of Google: https://www.google.com/intl/en/policies/privacy/
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us: